Privacy Policy


This Privacy Policy explains our personal data practices and the choices you make regarding their use.

COM ON CLOUD respects your privacy and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our websites, social media pages that we control and software applications available on computers and mobile devices that include a link to this Privacy Policy, as well as when you provide your information over the phone through our call centers or in person (collectively the sites). Our privacy practices may vary from country to country to reflect local customs and regulations. We are aware of our responsibility to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws.

You may be asked to agree to the terms of this Privacy Policy when you make a reservation, register for events or promotions, or communicate with us in any way through the Sites or where law requires it. Otherwise, your continued use of the Sites constitutes your acceptance of the terms of this Privacy Policy.


When you use our sites, you have the possibility of voluntarily transmitting certain information to us about you or that of other people, in particular when requesting a quote or creating an account on our website. We may collect Personal Information about you or others (information that identifies or relates to you as an identifiable person) that you may provide through the Sites, such as:

  • Your name,
  • Your first name,
  • The name of your company,
  • Your phone number ;
  • Your email address ;
  • Information allowing us to offer you specialized services or to satisfy special requests,
  • Your credit or debit card number, expiration date and security code.

Information Collected Automatically

Our websites collect statistical information about users in order to provide a welcoming and accessible website. To do this, we may keep track of your browsing on the sites, the pages from which you were referred, the times of access and the type of browser. We only use this information in aggregate form and do not link it to you personally. To assess the effectiveness of our websites and to analyze site traffic, understand customer needs and trends, we collect generic information about our visitors. Our web servers automatically recognize and record a visitor’s domain name, the page from which a visitor enters our sites, the pages a visitor views as well as the time spent on each page and the IP address of the visitor. We may use anonymous tracking technologies to collect, store and sometimes track information for

Statistics or to improve our services, in particular for the purpose of evaluating and improving our website. We also collect and store information automatically using cookies and similar technologies described below.

This data does not contain personal information. If we combine anonymous or aggregated data with Personal Information, we will treat that combined information as Personal Information in accordance with this Privacy Policy.


We may use your Personal Information that you send to us, as well as non-personal information that we collect automatically for the purposes described in this Privacy Policy in the general course of our business and in accordance with the stated legal bases, for example, for :

  • Process, carry out and register your requests;
  • Debit the amount of the services ordered from your credit card;
  • Contact you to set up the service;
  • Send you communications materials such as customer surveys or benefits and promotional offers;
  • Send you special offers, contests and featured products, if you choose to receive such notifications;
  • Respond to your requests, complaints or other messages.


As an international hybrid communications and marketing company, we need to share information between different countries in order to be able to provide our services to you in a consistent manner. Therefore, your personal information may be shared as often as reasonably necessary and as defined in this Privacy Policy with:

  • Any entity, any agency that we manage;
  • Third parties for which we have received your consent;
  • Trusted partners who process it on our behalf, in accordance with our instructions and our Privacy Policy and any other appropriate privacy and security measures, including;
  • Our marketing and advertising partners, in order to provide you with more relevant advertisements on our websites and to encourage you to return to our websites. We contractually require these service providers to keep your personal information secure and only authorized for the purposes we specify.
  • Third parties not affiliated with COM ON CLOUD if we believe in good faith that it is reasonably necessary to: (1) comply with applicable laws, regulations, legal process or governmental requests; (2) enforce applicable terms of use, including to investigate potential violations; (3) detect, prevent or resolve any problem of illegality, fraud, security or technical nature; and (4) protect against harm to the rights, property, or safety of COM ON CLOUD, our users, or the general public when required or permitted by law.


When you use and/or purchase our services or products, we may transfer your personal information to several countries. Accordingly, we may transfer and store your personal information in the countries where our third-party service providers or consultants are located.

Some of these countries may not offer the same level of confidentiality, but we will take reasonable steps to ensure that transfers of information are made under appropriate security conditions in order to preserve your confidentiality.


The legal bases for collecting and processing your Personal Information include:

  • Legal compliance – if required by applicable law (e.g. police request, fraud investigations or court orders), we may collect and process your data.
  • The legitimate interest – to pursue our legitimate interests, such as providing services and products that you have requested in a way that could reasonably be expected in the course of running our business and which does not materially affect your rights, freedoms or interests.


We employ reasonable technical, administrative and physical measures to protect the personal information contained in our system against misuse, loss or alteration. Although we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We cannot ensure or control the security of the computers, electronic devices or electronic communication methods that you use to send e-mails and transmit personal information to us over the Internet. It is your responsibility to ensure that the computers, electronic devices and electronic communication methods you use provide an adequate level of security for communicating with us. We are not responsible for any disclosure or interception of your personal information before we receive it.


You are not obliged to provide us with your personal information. However, if you choose not to provide certain personal information that we request and/or require; or not to accept their use and disclosure, you will still be able to visit our sites, but you may not have access to certain options, products or services and, in some cases, we may not be able to process your quote request.

You have the right to ask us to stop using your information for our direct marketing activities. Please send your written request with your name and contact details to the address mentioned below inContact us. We will respond to your request within 30 days of receiving your mail or sooner if required by law. THIRD PARTY LINKS

We may allow third parties to link to our sites or post a link to their site on ours. We do not endorse these sites and are not responsible for their privacy practices or those of other sites. We are not responsible for the activities carried out or information appearing on the websites of third parties.


We do not knowingly collect any personal information from children under the age of 13, although we may collect a child’s personal information as part of the process of participating in activities on the Websites, but always subject to with the consent of a parent or guardian.


Whenever we collect and process your personal information, we retain it only as long as necessary for the purposes for which it was collected, for active legal proceedings, for an identifiable and ongoing business need (such as record keeping) and in the extent permitted by applicable law.

If there is no sufficient justification for retaining such personal information, it will be securely erased, disposed of, blocked and/or anonymized, for example by aggregation with other data so that it can be used non-identifiable manner for statistical analyzes and business planning.


We may change this Privacy Policy without notice. We may use our customers’ information at any time for new, unintended purposes not previously listed in our Privacy Policy. If our information practices change in the future, we will post changes to the Privacy Policy on our sites to notify you and provide you with an opportunity to opt out of these new uses. Any revised Privacy Policy will apply only to personal or non-personal information collected or modified after the effective date of such revised policy.


Your main rights under the European Union’s General Data Protection Regulation are: (a) right of access; (b) right to correction; (c) right to erasure; (d) right to restrict processing; (e) right to object to processing; (f) right to data portability; (g) right to complain to a supervisory authority; and (h) right to withdraw your consent. You can exercise these rights in relation to your personal information by contacting the Data Protection Officer. You can also contact the latter for any questions or complaints regarding this Privacy Policy or a privacy issue. Contact us by e-mail by indicating your full name, your address, as well as your telephone number, and by providing a copy of proof of identity (identity card or passport for example) so that we can ensure your identity and verify that we have Personal Information about you or that we can contact you to obtain any additional information. You can also address your complaint/question to the applicable data protection authority.


We use cookies to improve your experience on our websites and to recommend content that may be of interest to you. You can find out more below about the nature of cookies, the cookies we use and how to disable them.

You can indicate that you agree to our use of cookies in accordance with this Privacy Policy by clicking on OK on the appropriate part of the banner that appears on the Websites or by continuing to use the Sites after the banner is displayed. However, be aware that if you do not click OK, but continue to browse the websites, you will be deemed to have accepted our use of cookies (and the reason why we use them) in accordance with this Privacy Policy.

What are cookies ?

A cookie is a text file containing a small amount of information that is placed on your device when you visit a website. The text file is then sent back to our server each time your browser requests a page from the server. This allows us to make the websites work more efficiently and to load the websites in a way that reflects your personal preferences, based on your previous browsing sessions on the websites, as well as any keywords we may collect. from the URLs of other web pages from which you have accessed the websites.

What cookies do we use?

When you visit the websites, the following types of cookies may be downloaded to your device:

Analysis and performance cookies

We may use analytics service providers to analyze website traffic. Analytics service providers generate statistical and other information about website usage using cookies. They allow us to recognize and count the number of visitors and to see how often visitors return to websites, how long they stay and how they navigate our websites when they use them. This helps us to improve the way our websites work, for example, by helping users easily find what they are looking for. The information generated regarding the websites may be used to create reports on the use of the websites and the analytics service provider will store this information.

Advertising or targeting cookies

These cookies record your visit to the websites, the pages you have visited and the links you have followed to other websites. We will use this information to try to make our websites and other sites you visit more relevant to your interests. We may also share this information for this purpose with other entities, such as other carefully chosen companies. We work with technology partners to support our websites and provide you with relevant information about the products and services of the websites and affiliate sites or sites belonging to the advertising networks with which we work. We may use cookies on our websites to help us place relevant advertisements on third-party websites when you visit those sites. If you do not agree to us doing so, please refer to the section of this policy entitled “How to disable cookies” below.

Functional cookies

We may use functional cookies which allow us to record the choices you have made on the websites in order to provide you with an improved user experience, by offering you content adapted to your interests.

Strictly Necessary Cookies

These are cookies necessary for the administration and operation of our websites. Some cookies we use are necessary for the proper functioning of our websites and allow you to navigate them and use their features.

Third-party cookies

Given the presence of COM ON CLOUD on social networks, we try to facilitate the sharing of content as much as possible and to determine the popularity of content on these different networks. We are adding buttons to allow users to easily share content on these networks. We also use Facebook to operate certain chat features on the Websites. The fact that we include these social “plug-ins” gives these sites the possibility of using their own cookies. They cannot read the cookies we set from our websites and we cannot read the cookies they set, although they allow them to carry out the same types of traffic measurement on the rest of the websites, as well as whether you are connected to their site. For example, if you are logged into Facebook and want to chat via the chat widget, you can do so directly without having to log in again. We never know if you are logged in or not, since you communicate directly with Facebook through their plugins on our websites. Other sites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) may also use cookies, which we do not know about. no control. These cookies are likely to be analytical/performance or targeting cookies.

How to disable cookies?

If you do not want to set cookies or do not agree to our use of cookies, you can change the settings on your web browser to refuse them. For more information, visit, or

Please note that if you instruct your browser to refuse cookies, you may not be able to use all of the features on our websites.