Article 1 General information

1. 1. Application

      These General Terms and Conditions of Sale (GTCS) are valid for the current calendar year and apply, without restriction or reservation, to all product orders placed with Perle In. They take precedence over any clauses to the contrary that may appear in Customer documents, including the Customer's own general terms and conditions of purchase. By placing an order, the Customer acknowledges having read these terms and conditions, and acceptance of quotations implies full acceptance of these terms and conditions.

   2. Products

      Orders may be for goods (such as promotional items) including the personalization of promotional items. All these goods and services are collectively referred to as "Products".

   3. Acceptance of conditions

      The Customer accepts these Conditions, expressly excluding any conditions not approved in writing by Perle In.

   4. Changes to conditions

      Perle In reserves the right to modify the Conditions, with modifications taking effect upon notification to the Customer. The current version of the Conditions can always be consulted on the website www.perle-in.com

Article 2 : Offers, orders and contracts

1. 1. Offers and commitments

      Perle In online store promotions www.perle-in.comPerle In reserves the right to change or withdraw any information contained in any offer, e-mail, brochure or catalog at any time. The commitment of Perle In becomes effective only after written confirmation of the order by sending an order confirmation to the customer, thus establishing a formal contract (hereinafter referred to as "the contract"). "Contract"). For orders placed via the perle-in.com website, the customer receives an automated acknowledgement of receipt which does not constitute an order confirmation. Thus, Perle In is not yet bound by the order at this stage.

   2. Irrevocability of the order

      Once the order has been confirmed, it becomes irrevocable and cannot be cancelled, except under the conditions mentioned in article 4.1 or with the explicit consent of Perle In. Any consent to cancellation may include the condition that the customer reimburse costs already incurred by Perle In, both internal and external, such as time spent packaging and processing the order for return.

   3. Order acceptance

      Perle In is not obliged to accept an order and does not guarantee the continuous availability of the products offered.

   4. Changes and cancellations

      All modifications, additions or cancellations of orders are only effective if they have been explicitly approved in writing by Perle In.

   5. Customer representation

      The customer warrants that persons placing orders with Perle In on his behalf are duly authorized to represent him.

   6. Accuracy of information provided by the customer

      The customer undertakes to provide accurate and complete information when placing orders, including product numbers, specifications, contact details and any files required for product customization.

Article 3 : Customized product orders

1. 1. Product customization services

      When a customer places an order, he or she can choose to take advantage of Perle In's personalization services. Personalization options, including printing techniques and color choices, vary depending on the product material and the space available for printing. These options are available on the Perle In website or can be provided by other means. Please note that prices and production times depend on the specifications of the chosen decoration. All graphic material, such as logos supplied by the customer for the decoration, is referred to as "Illustration".

   2. Using the digital Perle Tool

      Perle In provides a digital tool on its website, the "Perle Tool", which enables customers to upload their Illustration to preview the finished product. This system allows the customer to adjust the position and colors of the Illustration. The Illustration must be submitted in the format specified by Perle In. After the order has been placed, an electronic proof is sent by e-mail for approval. Once approved, the decoration order is processed, and the contract is considered concluded only after confirmation of the order. Finished products are delivered in accordance with the approved electronic proof, subject to the terms of clause 3.3.

   3. Electronic proofing accuracy

      The electronic proof provides a digital representation of the printed item, which may differ slightly from the finished product. Minor differences in sizing and placement are considered acceptable. Printed colors may also vary slightly from those in the electronic proof. For prints using Pantone codes, a deviation of one shade is considered acceptable. For CMYK prints, the final colors must match those visible on a calibrated screen. It is essential that the customer reviews all aspects of the electronic proof, including color, positioning, size and spelling, before giving approval.

   4. Option without electronic test

      The customer can opt to place an order without validation of the electronic proof. In this case, printing is based solely on the preview provided by the Perle Tool, without prior review or approval of the electronic proof. Minor variations in positioning, size and color are possible and remain the responsibility of the customer. The customer also assumes the risks of legibility or clarity of the Illustration details on the final product. Perle In is not obliged to check these aspects prior to production.

   5. Illustration liability

      Perle In is not responsible for the content, accuracy or design of any Illustration provided by the customer, including spelling, colors, and graphic details. It is entirely the customer's responsibility to ensure that the Illustration can be legally used for printing without infringing third-party rights or applicable laws. Illustrations deemed discriminatory, offensive, inciting to hatred, or which may be considered illegal in any way whatsoever, are strictly forbidden.

   6. Samples and preliminary illustrations

      The customer may ask to see samples or illustrations of the personalized product before placing an order. Perle In will invoice for these services at the rates previously communicated, irrespective of whether or not a subsequent order is placed. Costs and delivery times for samples will be provided in advance.

Article 4 Price list

1. 1. Flexible pricing

      Prices displayed by Perle In in the Perle Store, as well as in brochures, catalogs and quotations, are indicative and subject to change until final validation by Order Confirmation. In the event of unforeseen variations in production costs, such as materials, raw materials, customs duties or transport costs, or in the event of currency fluctuations, Perle In reserves the right to adjust prices or cancel the order without penalty. The customer is deemed to have accepted the new price unless he cancels the order within one working day of notification, without any costs or compensation being payable by Perle In.

   2. Price composition

      Prices include standard packaging but exclude all sales taxes, import duties, other taxes and government levies, unless explicitly stated otherwise. Decorating costs are not included, unless otherwise stated. Prices do not include shipping costs, unless free delivery is explicitly mentioned. Transport costs vary according to quantity ordered and delivery location, determined by the local Perle In sales office and communicated on request.

   3. Discount validity

      Any discount offered by Perle In is applicable only once and does not imply any commitment for future orders or contracts.

   4. Benefits for loyal customers

      Regular customers can benefit from flat-rate discounts, the amounts of which are set by the local Perle In sales office. These discounts are included in the and are valid only after customer identification in the Perle Store or confirmation by e-mail. These discounts are granted subject to written confirmation and may be modified or withdrawn at any time depending on the customer's purchase volume, payment behavior or business ethics.

   5. Influence of quantity on prices

      The quantity of products ordered may affect the unit price or shipping charges applied. Perle In may impose minimum order quantities for certain products or product categories.

   6. Adaptability of the product range

      Perle In reserves the right to modify or discontinue the supply of certain products or ranges at any time, without liability to the customer. Perle In is not obliged to continue to supply products that are no longer marketed.

Article 5 : Payment

1. 1. Invoicing and payment terms

      Invoicing takes place after Order Confirmation. The Customer must pay the invoice within thirty (30) days of the date of issue, unless otherwise agreed in writing. Perle In reserves the right to demand full or partial payment in advance at any time, or to require a guarantee as a precondition for delivery.

   2. Partial billing

      Perle In may, at its discretion, invoice Orders in instalments, by partial delivery. Each partial invoice is due according to the terms and conditions indicated.

   3. Waiver of payment suspension

      The Customer expressly waives any right to suspend or offset payments due to Perle In. The filing of a claim does not authorize the Customer to suspend its payment obligations.

   4. Default of payment

      Compliance with payment deadlines is imperative. In the event of non-payment by the due date, the Customer will automatically be in default without prior formal notice. In this case, Perle In reserves the right to suspend the Order in question, as well as any other Orders in progress, until all payments have been settled, without prejudice to its other legal rights. All unpaid invoices become immediately due and payable, even if their initial due date has not yet passed.

   5. Allocation of payments

      Payments made by or on behalf of the Customer will be applied first to the extrajudicial collection costs, then to the interest due, before being applied to the principal amounts in order of age, irrespective of any instructions to the contrary from the Customer.

   6. Invoice dispute

      The Customer has a period of fourteen (14) days from the date of the invoice to to contest the accuracy of the invoice. After this period, any claim will be considered null and void, unless the Customer proves that he was unable to discover the error earlier.

   7. Late payment interest and collection costs

      In the event of late payment, the Customer will be liable to pay statutory commercial interest in accordance with article L 441-6 of the French Commercial Code from the invoice due date. Perle In is also entitled to claim reimbursement of collection costs incurred.

   8. Specific extended payment terms

      If the Customer's payment behaviour, solvency or business ethics justify it, Perle In may grant a longer payment period, provided that a cumulative ceiling (the "Ceiling") set by Perle In is not exceeded. The total amount receivable from Perle In, including unpaid invoices, shall not exceed the Ceiling. If the performance of an Order exceeds this threshold, Perle In may suspend delivery until the balance due is reduced below the Ceiling.

   9. Due immediately

      All sums owed by the Customer to Perle In become immediately payable in the following cases, without prejudice to Perle In's other rights:
      1. In the event of bankruptcy, insolvency, suspension of payments or receivership of the Customer, or any similar situation under foreign law;
      2. If the Customer ceases its business activities or transfers its business or control to a third party, including incorporations;
      3. If the Customer fails to meet its obligations to Perle In after formal notice followed by a reasonable period of time to remedy the situation;
      4. In cases covered by article L 441-6 of the French Commercial Code

Article 6 : Cashback

1. 1. Cashback eligibility

      Perle In offers a cashback program enabling eligible customers to receive a percentage refund on the total of their qualified purchases made on the Perle Store. To be eligible for cashback, customers must be registered with the loyalty program and have an active customer account.

   2. Cashback accumulation

      Cashback amounts are credited to the customer's account within 30 days of confirmation of the qualifying purchase. The applicable cashback rate is communicated at the time of the corresponding promotion or indicated in the details of the cashback-eligible product.

   3. Cashback validity

      Cashback credits are valid for three months from the date they are credited to the customer's account. After this period, unused cashback credits will automatically expire and be removed from the customer's account. It is the customer's responsibility to to check the expiry date of his cashback credits and to use them in due time.

   4. Using cashback

      Cashback credits can be used for future purchases at Perle Store and cannot be converted to cash or transferred to another customer. Specific details on the use of cashback credits will be provided upon accumulation of each credit.

   5. Changes to the cashback program

      Perle In reserves the right to modify, suspend or cancel the cashback program at any time. Any changes will be effective immediately upon publication of the updated terms and conditions on the Perle Store. It is the customer's responsibility to stay informed of any changes affecting the cashback program.

Article 7 Le PERLE Store

1. 1. Access and authentication

      Orders on the PERLE Store are exclusively reserved for registered customers with a customer account. The identifiers provided to access the account are strictly personal and cannot be transferred to another party.

   2. Service availability and reliability

      Perle In endeavors to ensure that the information on the Perle Store is accessible and up to date, but does not guarantee the permanent accuracy of the data or the continuous availability of the service, which may be subject to interruptions and maintenance. The PERLE Store and all its integrated tools, including the PERLE Logo Tool and the tools for creating marketing materials (for example, the "Catalog Builder"), are provided "as is" without any commitment to flawless functionality.

   3. Security

      Perle In implements technical and organizational measures to protect the PERLE Store against unauthorized access and misuse. However, Perle In cannot guarantee absolute security against all forms of intrusion or data loss.

   4. Managing login credentials

      It is the Customer's responsibility to maintain the confidentiality of login credentials and to limit access to authorized personnel. The Customer must also take all necessary measures to disconnect his sessions at the end of each use in order to prevent unauthorized access.

   5. Abuse and incident management

      In the event of compromise or suspicious use of connection identifiers, the Customer must immediately notify PERLE IN. PERLE IN reserves the right to suspend access in the event of a proven or suspected breach of the conditions of use, in order to maintain the security of the system and its users.

   6. Compliance with instructions

      Customers must adhere to the instructions provided by Perle In regarding the use of the PERLE Store. Failure to do so may result in access restrictions or other sanctions in accordance with the terms of this section.

Article 8 Delivery time

1. 1. Terms of delivery

      Deliveries made by Perle In are governed by the terms defined at the time of order confirmation. Transport costs, specified in article 4.2, may be invoiced to the Customer according to these terms.

   2. Delivery to third parties

      The Customer may agree with Perle In that delivery be made to an address indicated by the Customer for a third party not party to the initial contract. It is the Customer's responsibility to ensure that the recipient complies with the conditions of receipt, inspection and storage of the products.

   3. Delivery restrictions

      Some deliveries may be subject to geographical or commercial restrictions depending on agreements with suppliers. Perle In reserves the right to refuse delivery to certain territories based on local laws or other regulatory restrictions.

   4. Flexible delivery dates

      Delivery dates provided by Perle In are indicative, unless a firm deadline has been explicitly agreed. Failure to deliver will only be deemed to have occurred after written notice has been given by the customer requesting an additional period of 21 days without performance.

   5. Start of delivery period

      The delivery period begins once all the formalities of the order have been completed and PERLE IN has received all the necessary information from the customer. If prepayment has been agreed, the delivery period will only begin once this payment has been received.

   6. Consequences of missing deadlines

      No compensation is due if PERLE IN exceeds the delivery deadline, unless a firm date has been agreed. In this case, and if PERLE IN does not meet the extended deadline, the Customer may withdraw from the contract without entitlement to further compensation.

   7. Extension of deadlines

      Delivery times may be extended in cases of force majeure or at the Customer's request for modifications or additions to the order.

   8. Acceptance obligation

      The Customer must take delivery of the products as soon as they are delivered. Products are deemed to have been delivered as soon as they arrive at the agreed location, thus transferring the risks to the Customer. In the event of non-receipt, the products will be stored at the Customer's expense and risk.

   9. Late payment penalties

      Penalties for delay may be applied if specifically agreed, but will not exceed the actual loss suffered by the Customer.

   10. Partial deliveries

       Perle In may make deliveries in several parts, each of which is treated as independent for the purposes of these conditions.

   11. Product conformity

       Perle In may deliver products slightly different from the agreed specifications if these products are of comparable quality and meet the established specifications.

   12. Tolerance of minor differences

       Minor variations customary in the trade in the color, size or finish of the products delivered are acceptable and do not constitute grounds for refusal of delivery by the Customer.

   13. Managing delivery changes

       If the customer requests an acceleration or postponement of delivery, he must bear the additional costs incurred.

   14. Deliveries to difficult locations

       Perle In is not obliged to deliver under difficult conditions. In such cases, delivery will be made to the most accessible point agreed with the Customer.

Article 9 Risk and transfer of ownership

1. 1. Risk transfer

      The risk of damage to the goods passes to Perle In upon delivery in accordance with article 6.8.

   2. Retention of title clause

      Delivered goods remain the property of Perle In until full payment of invoices for goods delivered or to be delivered as well as for any services rendered or to be rendered by Perle In. The customer has no right of retention on these goods and is obliged to insure them against the usual risks until full transfer of ownership.

   3. Disposal of goods

      The Customer may dispose of or transfer ownership of the goods in the normal course of business, provided that the following conditions are met:
      1. The customer receives immediate payment from the assignee.
      2. The sale is accompanied by a reservation of title in favour of Perle In, prohibiting the transferee from disposing of the goods.

   4. Goods collection

      Perle In has the right to take back the goods if the Customer does not comply with his contractual obligations. The Customer must facilitate this repossession by indicating the location of the goods and allowing access if necessary. The costs associated with the repossession shall be borne by the Customer.

   5. Inventory management

      Goods subject to retention of title must be stored securely, separated from other goods and clearly identified as the property of Perle In.

   6. Seizure notification

      In the event of seizure of the goods by third parties, the Customer is obliged to inform Perle In immediately and to notify the seizing party that the goods belong to Perle In.

   7. Applicable jurisdiction

      The reservation of title is governed by French law. However, if the goods are delivered to another country, Perle In may declare the law of that country applicable if it offers more favorable protection to Perle In.

Article 10 : Inspection, Warranty and Claims

1. 1. Obligation to inspect on delivery

      The Customer is obliged to check the goods carefully upon receipt or to ensure that the named Consignee does so on his behalf. Any delivery exceeding or falling short of the quantity ordered, incorrect delivery or any apparent defect must be notified to Perle In in writing within 8 calendar days of delivery. After this period, and in the absence of notification, the Products are deemed accepted and compliant by the Customer, without reservation.

   2. Hidden defects

      Any other defect not visible on delivery must be reported in writing within 3 working days of its discovery by the Customer or Consignee. After this period, any action relating to the non-conformity of the Products (warranty) will be considered as time-barred, in accordance with the provisions of article 1648 of the French Civil Code. The parties agree to a derogation period of 3 days for complaints of non-apparent defects, given the nature of the products (advertising objects and prints) and their specific use.

   3. Proof of claim

      Complaints must be accompanied by all necessary evidence (photos, videos, etc.) to enable Perle In to assess the validity of the reported breach.

   4. Contractual warranty

      Perle In grants only the following warranties with respect to the Products delivered, to the exclusion of any other implied legal or contractual warranty, unless otherwise provided by mandatory legal provisions:
      1. Products are delivered in the quantities indicated in the order confirmation and conform to the dimensions, specifications and characteristics mentioned in the offer and/or confirmed in the order confirmation, in accordance with article 10.5 ;
      2. The Products are fit for their intended purpose as defined in Perle In's offer and free from defects;
      3. The Products meet the quality standards reasonably expected for similar items in the corresponding price range;
      4. The Products do not infringe any intellectual property rights in the European Union and the United Kingdom, provided that this warranty does not cover the illustration supplied by the Customer;
      5. The Products, their labelling and packaging comply with harmonised European and UK legislation in terms of safety, durability and technical compliance at the time of delivery.

   5. Warranty exclusions

      Perle In does not guarantee :
      • That the Products, their labelling or packaging will comply with the specific national laws or regulations of the country of delivery, unless otherwise stipulated in writing;
      • That the colors of custom orders delivered will match the electronic proof perfectly. Minor deviations may occur;
      • That the position of the logo on printed products will exactly match the illustration or electronic proof. Minor deviations are acceptable, depending on the printing technique chosen;
      • That the Products will be identical in every respect to the images shown in the

        PERLE Store. Minor differences are permitted.

      • That the color of repeated order prints will exactly match that of the original order.

   6. Limitation of warranty

      Perle In's obligation is limited, at its discretion, to the free return of the defective products to the address indicated in the order confirmation or to the issue of a credit corresponding to the value of the invoice. Perle In is not obliged to carry out repairs.

   7. Warranty exclusions

      The warranty does not apply in the following cases:
      1. If the products have been damaged or lost after delivery ;
      2. If the products have not been properly stored or if the storage or use instructions provided by Perle In or on the packaging have not been followed;
      3. If the products have been used inappropriately or not in accordance with their normal use;
      4. If the Customer has not fulfilled its obligations to Perle In ;
      5. If a claim has not been lodged within the time limits stipulated in articles 10.1 to 10.3 ;
      6. If the defects are found more than 6 months after the delivery date ;
      7. If the products have been damaged by external causes such as water, fire, falls, etc., please contact us.

   8. Revenue from third parties

      With respect to goods or components supplied by third parties, Perle In's warranty obligations to the Customer shall in no event exceed the warranties offered by such third parties. Perle In may be released from its obligations by assigning to the Customer its rights against the third party, subject to prior acceptance by the Customer.

   9. Return of defective products

      Products that are the subject of a claim must be retained by the Customer for inspection by Perle In and returned upon request. If the complaint is justified, Perle In will reimburse the return costs. Failure by the Customer to comply with this obligation will limit its right to replacement or refund, in particular if this restricts Perle In's ability to assess the merits of the claim.

Article 11 : Liability and Indemnification

1. 1. Perle In's liability for any defects or shortcomings in the products delivered is strictly limited to the warranty obligations as defined in article 10.6. Any other liability for damage suffered by the Customer in connection with the performance of the contract or the delivery of the products is excluded, except in the case of wilful misconduct or gross negligence.
   2. Any liability of Perle In towards the Customer, whatever its nature, is limited to the net invoice value of the products delivered to the Customer by Perle In during the three months preceding the event giving rise to the damage, or, if the damage is covered by insurance, to the amount actually paid by the insurer in this respect. In any event, Perle In's liability to the Customer shall not exceed a maximum of EUR 35,000.
   3. Perle In's liability for indirect, consequential, or commercial damages (such as loss of sales, profits, or opportunities) is expressly excluded, except in the case of intent or wilful misconduct.
   4. The limitations of liability in this article do not apply in the event of personal injury or death.
   5. In the event of an agreed penalty for delay or other default, any compensation by Perle In will be strictly limited to the amount of the penalty, without prejudice.
   6. Any claim by the Customer against Perle In must be notified in writing within a maximum period of 12 months after the Customer became aware of the breach in question. After this period, any action by the Customer will be considered as time-barred, except in cases where shorter legal time limits apply.
   7. If a defect or shortcoming in the delivered Products is detected, the parties undertake to inform each other without delay. The Customer shall provide all necessary cooperation if Perle In decides to recall Products for safety or non-conformity reasons. Perle In undertakes to reimburse the return costs and to credit the amount of the Products concerned. Any communication from the Customer concerning recalls must be made in close collaboration with Perle In and after its approval.
   8. Any limitations of liability or exclusions of warranty that may be invoked by Perle In's suppliers or subcontractors in respect of Perle In may also be invoked by Perle In in respect of the Customer.
   9. Employees of Perle In, its subcontractors and affiliated companies involved in the performance of the contract benefit from the same rights and limitations of liability as those stipulated in these general terms and conditions. These provisions constitute a third-party clause within the meaning of Article 1205 of the French Civil Code, and are accepted as such by the Customer.
   10. The Customer indemnifies Perle In, its employees and subcontractors against any claims by third parties in connection with Perle In's performance of the contract, to the extent that such claims exceed the Customer's rights against Perle In.
   11. The Customer is required to comply strictly with national and international laws relating to restrictions on the export, import and use of products. The Customer shall indemnify Perle In against any loss or damage resulting from a breach of such restrictions.

Article 12 : Warranty

1. 1. The Customer undertakes to indemnify and hold harmless Perle In against any claims by third parties resulting from the Customer's handling, modification or use of the products, unless such claims are directly caused by defects inherent in the products delivered by Perle In, which were present at the time of delivery.
   2. The Customer warrants and holds Perle In harmless from any and all third-party claims, including intellectual property rights, arising from products manufactured or modified according to the Customer's specific instructions. This includes, but is not limited to, customized products for which the design or design instructions have been provided by the Customer, as well as any printing or illustration carried out on the products from graphic files (illustrations) transmitted by or on behalf of the Customer.

Article 13 : Intellectual property

1. 1. The intellectual property rights attached to the products supplied, including their packaging and instructions for use, remain the exclusive property of Perle In (or its suppliers or licensors) and are not transferred to the Customer under any circumstances. This also includes the intellectual property rights to any marketing material made available to the Customer, whether free of charge or for a fee, such as product images, (online) brochures and catalogs. Documents and data provided by Perle In, including marketing material, remain the exclusive property of Perle In and may not be distributed, shared or made public without the prior written consent of Perle In.
   2. Perle In (or its licensors) holds exclusive ownership of all intellectual property rights relating to the PERLE Store, as well as texts, images (such as photos of Products, videos and illustrations) accessible on the PERLE Store or via the tools offered by the PERLE Store. These elements may only be downloaded, reproduced or used by the Customer with the express prior authorization of Perle In, subject to the applicable conditions and restrictions. Any disclosure or dissemination of these documents by the Customer, via its own websites, applications or other online media (including social networking platforms), is strictly prohibited, unless expressly authorized or in accordance with the conditions established by PERLE Store.
   3. Perle In undertakes to indemnify the Customer against all third-party claims relating to the infringement of intellectual property rights in the European Union and the United Kingdom in respect of the products supplied, unless said claim relates to an illustration supplied by the Customer or a custom product. The Customer may invoke this indemnity provided that :
      1. the complaint has been notified in writing to Perle In as soon as it has been brought to the attention of the Customer;
      2. the Customer has followed all reasonable instructions of Perle In to limit the damage;
      3. The Customer has complied with any restrictions Perle In may have concerning the resale of the Products,
      4. The Customer allows Perle In to take over the defense of the claim, authorizing Perle In to also represent the Customer in any legal proceedings or transaction, it being understood that no transaction will be concluded without the prior agreement of the Customer if it involves obligations for the latter.

Article 14 Customer's duty of care

1. 1. The Customer undertakes to handle and store the goods delivered by Perle In with the utmost care, refraining from any action likely to compromise the quality or safety of the Products or the reputation of the brands represented by Perle In. The Customer must ensure that the Products are used in accordance with their intended purpose and the instructions provided by Perle In.
   2. The Customer is obliged, at all times, to comply with all applicable national and international laws and regulations concerning the fight against corruption, money laundering, the financing of terrorism, boycotts, conflicts of interest and counterfeiting. Any breach of these obligations may result in the immediate suspension or termination of the Contract by Perle In, without prejudice to Perle In's other rights and remedies.
   3. In the context of placing and fulfilling Orders, the Customer and Perle In undertake to comply with personal data protection requirements, in particular those set out in the General Data Protection Regulation (GDPR) and any other applicable privacy legislation. For orders concerning personalized products or packaging containing personal data, Perle In will act as a subcontractor while the Customer will retain the role of data controller.

Article 15 Suspension and dissolution

1. 1. In the event of a breach by the Customer of any of its contractual obligations, Perle In reserves the right to suspend its services or terminate the contract, in whole or in part, without prejudice to any other rights conferred upon it, such as the right to claim compensation for costs incurred, damages or statutory interest. If the Customer's default is neither permanent nor temporary, this right of suspension or termination may only be exercised after a written notice of default has been sent to the Customer, giving him a period of 14 days to remedy the situation. If the Customer fails to meet its obligations within this period, Perle In may terminate the Contract. In the event of dissolution of the Contract for this reason, all outstanding invoices shall become immediately due and payable, including those relating to obligations or deliveries still in progress, without prejudice to any other remedies available to Perle In.
   2. The Customer may terminate the contract only in the circumstances set out in these general terms and conditions and only under the conditions stipulated therein. If the cancellation occurs after part of the products have already been delivered, Perle In is entitled to a proportional refund for the products actually delivered and accepted by the Customer.

Article 16 Force Majeure

1. 1. Neither Perle In nor the Customer may be held liable for the non-performance or late performance of an obligation in the event of force majeure. Force majeure for Perle In means any event or circumstance beyond its reasonable control which impedes, delays or prevents the performance of the Contract, whether temporary or permanent. This includes, but is not limited to: war, threats of war, civil strife, riots, mobilization, acts of terrorism, fire, water damage, floods, frost, pandemics, governmental decisions, company blockades, strikes, disruptions of stocks or supply chains, shortages of raw materials or energy, import or export restrictions, as well as accidents or delays in the delivery of goods or services from third parties.
   2. In the event of force majeure affecting Perle In, all its obligations are suspended for the duration of the event. If the situation of force majeure continues beyond 60 calendar days, either party is entitled to terminate the Contract, for the part not yet performed, without any compensation being due on either side.

Article 17 Jurisdiction and applicable law