Each order earns you 2% cashback, which can be added to current discounts and offers. However, cashback expires after 3 months if not used. Don't forget to use it before then to take advantage of your benefits!
Yes, in addition to the cashback of 2% offered on every order, as a reseller you benefit from a trade discount of 3% for order volumes between 1,000 and 50,000 euros, 5% for orders between 50,000 and 99,999 euros, and 7% for all orders over 100,000 euros. To open a reseller account, please contact our customer service department and provide a KBIS dated within the last 3 months.
Yes, we offer white-label services. This allows you to offer our products or services to your customers under your own brand name, while benefiting from our expertise and solutions. This option is entirely free of charge for resellers.
Yes, it is possible to place an order with deferred payment. However, 2% cashback is only valid for immediate payment. If you wish a deferred payment, you will have to formulate an estimate, which will be the subject of a study before validation.
Delivery costs vary according to the destination and weight of the order. They are calculated automatically when you place your order and displayed in your basket.
Yes, we provide free, detailed quotations prior to order confirmation. You can make a request via your shopping cart or by contacting us for personalized assistance.
Yes, we provide a digital proof for approval before production begins. This allows you to validate the final design.
As soon as your order is confirmed and production begins, you'll receive email notifications every step of the way, from production to delivery.
We generally accept high-resolution .AI, .EPS, .PDF, and .PNG formats. If you have any doubts, our team is available to guide you.
Yes, we offer international delivery. Delivery times and costs vary according to destination.
Yes, it is possible to order products without personalization.
Yes, we can send samples of certain products before placing an order. However, this may entail additional costs, deductible from the final order.
We guarantee the quality of our products and personalization. If you encounter a problem with your order, our after-sales service is at your disposal to find a solution.
We offer a wide range of goodies, including pens, bags, personalized clothing, mugs, USB sticks, notebooks, water bottles and much more. Take a look at our catalog to discover all our products.
We use a variety of materials, from plastic and metal to wood, glass and eco-friendly materials such as bamboo and recycled plastics. Each product has a detailed description of its materials.
Yes, on certain products.
We offer several personalization options, such as screen printing, engraving, digital transfer, and embroidery for textiles. Each product has its own personalization methods available.
Production times vary according to the type of product and the complexity of the customization, generally between 5 and 15 working days. For urgent requirements, we also offer an express production and delivery service.
We accept payment by bank transfer, credit card and PayPal.
Any changes or cancellations must be made before production begins. Once production has begun, we can no longer accept modifications, except in special cases.
Our team takes your brief into account and offers you 3 to 5 design proposals. You choose your favorite and give us any additional instructions so that we can work on it. Once you're completely satisfied, we provide you with the final file and any HD versions.
Your visual identity is your brand universe. Your logo, typography, associated colors... are elements that differentiate your company from another, and make your brand a recognizable entity to the public.
UI stands for "User Interface" and UX for "User experience".
SEO stands for "Search Engine Optimization" and SEA for "Search Engine Advertising".
Media includes all communication channels such as the press, TV, radio, cinema, and now social networks, particularly via influencers who are becoming veritable media in their own right.
Street marketing is an original way to meet your audience and measure your popularity live. It lets you ask your target audience what they really think of you, without a filter. This unique experience can save you precious time by providing you with relevant feedback for your reporting.
A set of specifications is essential when studying your project (budget, deadlines...). It details all the functionalities you want in your website and/or back office.
Depending on the size of the job, this part can take from two to three weeks, to three to four months.
It all depends on the scope of your project, technical constraints and your management's approval deadlines. We advise you to plan at least 2 to 3 months before the event.
Having a website is all well and good, but it still has to be easy to find on the Internet via search engines. Optimized search engine optimization will bring you more qualified visitors (leads) who have typed in a search containing one of your keywords.
A Barbista© is a magician with a wooden wand who shapes strands of cotton candy sugar, right before your eyes, during your evening.
No, the deposit check is not cashed during your rental. It is a guarantee against any damage to the cotton candy machine. We check the condition and operation of the cotton candy machine together on collection and return.
Measuring the results of an event can be tedious. We advise you to prepare a quick questionnaire to send to your guests so that they can rate the event and share their comments or ideas for improvement. Any criticism will help you to better anticipate the next event.
Yes, reporting mirrors the results of our campaign and will give you something to refer back to: reactions, questions from the public, remarks, photos/videos... but also the evaluation of your popularity (instant or suggested mention of your brand) and the analysis of feedback from the field.
An event is always subject to unforeseen circumstances, which is why it's important to keep a checklist, a back-planning schedule to be followed meticulously and, if necessary, to provide back-up (additional equipment or personnel).
Our production and delivery times depend on the type of product. Our teams communicate these lead times to you at the time of the sales proposal, but if you have imperatives in terms of lead times, you can inform your advisor beforehand to obtain a quote that takes these constraints into account (express charges may sometimes be applied).
Yes, of course, you can set up your chatbot to respond correctly to all your prospects and visitors (according to the keywords detected in their questions).
The chatbot can be set up immediately, whenever you decide.
Each order earns you 2% cashback, which can be added to current discounts and offers. However, cashback expires after 3 months if not used. Don't forget to use it before then to take advantage of your benefits!
Yes, in addition to the cashback of 2% offered on every order, as a reseller you benefit from a trade discount of 3% for order volumes between 1,000 and 50,000 euros, 5% for orders between 50,000 and 99,999 euros, and 7% for all orders over 100,000 euros. To open a reseller account, please contact our customer service department and provide a KBIS dated within the last 3 months.
Yes, we offer white-label services. This allows you to offer our products or services to your customers under your own brand name, while benefiting from our expertise and solutions. This option is entirely free of charge for resellers.
Yes, it is possible to place an order with deferred payment. However, 2% cashback is only valid for immediate payment. If you wish a deferred payment, you will have to formulate an estimate, which will be the subject of a study before validation.
Delivery costs vary according to the destination and weight of the order. They are calculated automatically when you place your order and displayed in your basket.
Yes, we provide free, detailed quotations prior to order confirmation. You can make a request via your shopping cart or by contacting us for personalized assistance.
Yes, we provide a digital proof for approval before production begins. This allows you to validate the final design.
As soon as your order is confirmed and production begins, you'll receive email notifications every step of the way, from production to delivery.
We generally accept high-resolution .AI, .EPS, .PDF, and .PNG formats. If you have any doubts, our team is available to guide you.
Yes, we offer international delivery. Delivery times and costs vary according to destination.
We offer a wide range of services, from the development of customized web and mobile applications to optimizing the performance and security of your digital solutions.
The development of a mobile application requires particular attention, especially when drawing up the specifications. The workload for a mobile application is greater than for a website, so the budget and deadlines will be longer. To evaluate your project, we recommend that you request a quote from your technical partner.
Yes, of course, your mobile application will have to be developed in such a way as to be compatible on both platforms.
The aim is to make your site attractive, so that visitors don't leave the page after a few seconds. This can be achieved through site speed, design, ease of navigation...
A responsive site is a website adapted to all devices: computer but also smartphone and tablets.
A set of specifications is essential when studying your project (budget, deadlines...). The specifications detail all the functionalities required in your website and/or back office.
Depending on the size of the job, this part can take from two to three weeks, to three to four months.
Yes, the business plan highlights your strengths and weaknesses, your competitors' practices and your positioning, as well as your projected financial data, which will help you convince potential investors!
An event is always subject to unforeseen circumstances, which is why it's important to keep a checklist, a back-planning schedule to be followed meticulously and, if necessary, to provide back-up (additional equipment or personnel).
Our production and delivery times depend on the type of product. Our teams communicate these lead times to you at the time of the sales proposal, but if you have imperatives in terms of lead times, you can inform your advisor beforehand to obtain a quote that takes these constraints into account (express charges may sometimes be applied).
Yes, of course, you can set up your chatbot to respond correctly to all your prospects and visitors (according to the keywords detected in their questions).
The chatbot can be set up immediately, whenever you decide.
Having a website is all well and good, but it still has to be easy to find on the Internet via search engines. Optimized search engine optimization will bring you more qualified visitors (leads) who have typed in a search containing one of your keywords.
Our team takes your brief into account and offers you 3 to 5 design proposals. You choose your favorite and give us any additional instructions so that we can work on it. Once you're completely satisfied, we provide you with the final file and any HD versions.
Your visual identity is your brand universe. Your logo, typography, associated colors... are elements that differentiate your company from another, and make your brand a recognizable entity to the public.
UI stands for "User Interface" and UX for "User experience".
SEO stands for "Search Engine Optimization" and SEA for "Search Engine Advertising".
Media includes all communication channels such as the press, TV, radio, cinema, and now social networks, particularly via influencers who are becoming veritable media in their own right.
Street marketing is an original way to meet your audience and measure your popularity live. It lets you ask your target audience what they really think of you, without a filter. This unique experience can save you precious time by providing you with relevant feedback for your reporting.
A set of specifications is essential when studying your project (budget, deadlines...). It details all the functionalities you want in your website and/or back office.
Depending on the size of the job, this part can take from two to three weeks, to three to four months.
It all depends on the scope of your project, technical constraints and your management's approval deadlines. We advise you to plan at least 2 to 3 months before the event.
Having a website is all well and good, but it still has to be easy to find on the Internet via search engines. Optimized search engine optimization will bring you more qualified visitors (leads) who have typed in a search containing one of your keywords.
A Barbista© is a magician with a wooden wand who shapes strands of cotton candy sugar, right before your eyes, during your evening.
No, the deposit check is not cashed during your rental. It is a guarantee against any damage to the cotton candy machine. We check the condition and operation of the cotton candy machine together on collection and return.
An event is always subject to unforeseen circumstances, which is why it's important to keep a checklist, a back-planning schedule to be followed meticulously and, if necessary, to provide back-up (additional equipment or personnel).
Measuring the results of an event can be tedious. We advise you to prepare a quick questionnaire to send to your guests so that they can rate the event and share their comments or ideas for improvement. Any criticism will help you to better anticipate the next event.
Yes, reporting mirrors the results of our campaign and will give you something to refer back to: reactions, questions from the public, remarks, photos/videos... but also the evaluation of your popularity (instant or suggested mention of your brand) and the analysis of feedback from the field.
Yes, we make every effort to ensure that the products you receive are exactly what you see in the photos on our site. Our teams ensure that the images are representative and faithful to the actual products. However, there may be slight variations due to factors such as lighting and your monitor's display settings. If you have any specific concerns after receiving a product, please don't hesitate to contact us, and we'll be happy to help.
- Confirmation by e-mail : An order confirmation e-mail, which often includes a summary of your purchase and a link to your invoice, is usually sent to you after you have made your purchase.
- User account on our site : If you created an account at the time of purchase, log in to your account on our website. You should be able to access your order history, including invoices.
- Customer area : Visit the "My Account" or "Customer Area" section on our website, where you should find a section dedicated to your past orders, with the option of downloading or printing your invoices.
- Customer service : If you are unable to find your invoice online, please contact our customer service department. We'll be happy to help you retrieve a copy of your invoice.
To return an item, please follow these simple steps:
- Log in to your account : If you created an account at the time of purchase, log in to your account on our website.
- Access your order history : Find the "My Account" or "Customer Area" section and access your order history.
- Select the command : Find the order containing the item you wish to return and select it.
- Initiate the return process: Look for the return or refund option in your order history. Follow the instructions to initiate the return process.
- Fill in the return form : Fill in the return form with the necessary details, such as the reason for the return and any additional information required.
- Product packaging : Carefully pack the item you wish to return in its original packaging, if possible.
- Return label : Print the return label provided (if available) and attach it securely to the parcel. If you don't have a label, follow the instructions for sending the parcel.
- Package dispatch : Send the package to the return address. Be sure to keep proof of shipment.
- Follow-up on return : You can usually track the status of your return via your user account on our website.
- Refund or exchange : Once we have received and processed your return, we will issue a refund or exchange in accordance with our return policies.
We do our best to maintain a constant supply of our items, but availability may vary depending on demand and suppliers. If an item is currently out of stock, here are some options for you to consider:
- Check regularly : Check our website regularly to see if the item is back in stock. Availability is subject to change, and we update our inventory as soon as possible.
- Contact customer service: If you have a specific date in mind, or if you have any questions about the restocking of an item, please do not hesitate to contact our customer service department. They will be able to provide you with more precise information on future availability.
- Explore alternatives: If the item you want is out of stock, explore other similar options that might meet your needs.
Please note that shipping options may vary depending on your location. During the checkout process on our website, you will have the opportunity to select your country or region, and the available shipping options will be displayed.
Please be sure to provide a complete and accurate shipping address when placing your order to avoid any delivery problems. If you have any specific questions about shipping destinations, or if you encounter any difficulties when selecting your shipping address, please do not hesitate to contact our customer service department. We'll be delighted to help you finalize your order.
Measuring the results of an event can be tedious. We advise you to prepare a quick questionnaire to send to your guests so that they can rate the event and share their comments or ideas for improvement. Any criticism will help you to better anticipate the next event.
Our production and delivery times depend on the type of product. Our teams communicate these lead times to you at the time of the sales proposal, but if you have imperatives in terms of lead times, you can inform your advisor beforehand to obtain a quote that takes these constraints into account (express charges may sometimes be applied).
Yes, of course, you can set up your chatbot to respond correctly to all your prospects and visitors (according to the keywords detected in their questions).
